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15% discount for your first Web Store purchase on any item $9.99 or more!

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Support

Having trouble? See below for who to contact when experiencing issues.

Global Transactions

The Pokémon GO Web Store uses Xsolla and Fastspring to distribute Niantic digital goods. For help with Web Store purchases, please visit the quick links below.

Need Help With a Purchase?

If you’re unable to find the information you need regarding your purchases, please visit our Transaction Support page for further assistance.

Visit Transaction Support
General Troubleshooting

For login issues, problems with receiving your items, and general troubleshooting, visit the quick links below or Niantic Support

More Questions?

Visit the Web Store Help Center for more information.

Web Store Help Center