Support
Having trouble? See below for who to contact when experiencing issues.
Global Transactions
The Pokémon GO Web Store uses Xsolla and Fastspring to distribute Niantic digital goods. For help with Web Store purchases, please visit the quick links below.
Need Help With a Purchase?
If you’re unable to find the information you need regarding your purchases, please visit our Transaction Support page for further assistance.
General Troubleshooting
For login issues, problems with receiving your items, and general troubleshooting, visit the quick links below or Niantic Support
More Questions?
Visit the Web Store Help Center for more information.